Shipping

Every item on FastSport is sold by an individual seller, but you don't have to arrange anything with them. FastSport books the courier, who collects your item from the seller and delivers it to your door.

Where we deliver

We deliver to street addresses in all nine provinces of South Africa. Enter your address carefully at checkout, including your suburb and postal code. If you notice a mistake after paying, email support@fastsport.co.za with your order number straight away.

What delivery costs

• Delivery is a flat fee per seller, wherever you are in South Africa. You see it at checkout before you pay.
• Several items from the same seller share one delivery fee.
• Items from different sellers are separate orders, each with its own delivery fee, because each seller's items are collected from a different place. You still pay for everything in one payment.

How your order gets to you

1. Paid: once your payment is confirmed, we email you a receipt and tell the seller to prepare your item.
2. Shipped: the seller packs your item and our courier collects it. We email you when it's on its way.
3. Delivered: the courier delivers it to your address, and we email you again.
4. Complete: check your item, then choose Confirm delivery on your order. If you don't, the sale completes automatically 48 hours after delivery, unless you've reported a problem.

Delivery times depend on where the seller is and where you are. If you ordered from more than one seller, your items travel separately and may arrive on different days.

Following your order

Open your order under Orders in your account to see where it is. If you checked out as a guest, use the link in your order confirmation email. We also email you every time your order moves to the next step.

When your parcel arrives

Check your item as soon as it arrives. If it's damaged or isn't what the listing described, request a refund on your order within 48 hours of delivery, and keep the item and its packaging as they arrived.

If your parcel doesn't arrive

If your order hasn't been delivered 10 business days after you paid, you can report it as not received on your order and ask for a refund.

Returns

If we approve a refund, we arrange and pay for the courier to take the item back to the seller, and we refund the delivery fee too. Our Returns and Refunds policy has the details.

For sellers

You don't ship items yourself. When your item sells, pack it securely and have it ready for the courier to collect within the timeframe we give you. See Seller Obligations for everything you need to do.

Contact us

Questions about a delivery? Email support@fastsport.co.za with your order number, and we'll help.