Returns and Refunds

FastSport is a marketplace. Sellers list their own items, and FastSport provides the platform, holds your payment safely until the sale is complete, and steps in if something goes wrong. When you buy an item, you're buying it from its seller.

This policy explains what to do if an item isn't what you expected.

Before you buy

Most problems can be avoided up front:

• Read the whole listing, including the condition, and look at every photo.
• Check that a part fits your bike (make, model and year) before you order.
• If you're unsure about anything, contact us at support@fastsport.co.za before you buy.

Orders from more than one seller

If your cart has items from different sellers, each seller's items are a separate order, even though you pay once. This policy applies to each order on its own: a problem with one seller's item doesn't affect your orders from other sellers.

If there's a problem with your item

You can ask for a refund if your item:

• arrived damaged;
• is significantly different from the listing, for example a different item, size, model or part; or
• is in a significantly worse condition than the listing described; or
• has another problem with the item that the listing didn't disclose.

Time limit: 48 hours after delivery

Request a refund within 48 hours of your order being delivered, and before you confirm delivery (see "Confirming delivery" below). After that, the sale is complete and we can no longer accept a refund request for that order.

If your item never arrived

If your order hasn't been delivered 10 business days after you paid, you can report it as not received and ask for a refund. Photos are optional for this kind of request, since there's nothing to photograph; telling us what happened is enough.

How to request a refund

1. Open your order in the FastSport app. If you checked out as a guest, use the link in your order confirmation email.
2. Choose Request a refund.
3. Tell us what's wrong, and add 1 to 5 photos that show the problem. Photos are required, except when your item never arrived.
4. Enter the bank account we should refund: account holder, bank, account type, branch code and account number.

Please keep the item and its packaging as they arrived until we've finished looking at your request.

You can have one open refund request per order at a time. If a request isn't approved, you can make a new one for that order while the time limit still allows it.

What happens next

Our team reviews every request and may contact you for more information.

• If we approve it: we arrange and pay for a courier to take the item back to the seller, and we refund everything you paid for that order: the item price and the delivery fee. Refunds are paid by EFT to the account you gave us, within 48 hours of approval. We'll email you when the payment has been made, with its reference.
• If we can't approve it: we'll email you to explain why, and the item stays yours.

If you've changed your mind

If your item is exactly as described but it isn't right for you, we won't refund it, but we'll help you sell it on.

Within 7 days of delivery, email support@fastsport.co.za with your order number, and we'll help you list the item on FastSport at a lower price to buyers than a normal listing, while you still receive the full price you set, so it can sell faster.

• The item stays with you until someone buys it.
• To list it, you'll need to register as a seller on FastSport and accept the seller terms.
• When it sells, it follows the normal sale process, and you're paid the full price you set.

Confirming delivery

When your order arrives, check it and then choose Confirm delivery in the app. By confirming, you're telling us you're happy with the item: the sale is complete and the seller can be paid, so you can no longer request a refund for that order.

If you don't confirm, the sale completes automatically 48 hours after the courier confirms delivery, unless you've requested a refund.

You can still use the "changed your mind" option for 7 days after delivery, even after the sale is complete.

What this policy doesn't cover

• Wear, marks or defects that the listing described or showed in its photos.
• Parts that don't fit because the wrong part was ordered, when the listing's fitment details were correct. (If you've changed your mind, see above.)
• Damage that happened after delivery.
• Refund requests made more than 48 hours after delivery, or after you've confirmed delivery.

Your rights

This policy doesn't affect your rights under the Consumer Protection Act or the Electronic Communications and Transactions Act.

Contact us

Email support@fastsport.co.za with your order number, and we'll help.