Seller Obligations

FastSport is a marketplace. When your item sells, the sale is between you and the buyer. FastSport provides the platform, arranges delivery, and holds the buyer's payment until the sale is complete.

This page explains, in plain language, what we expect from you as a seller. It summarises the Seller Terms & Conditions you accept when you register as a seller. If anything here differs from those terms, the terms apply.

1. Your seller account

• Verify your email address before you sell.
• Give us your real details: your South African ID number, your address and the bank account we pay you into. Keep them up to date, because payouts go to the account on your profile.
• Upload proof of your bank account (a bank letter or statement) so we can verify it before we pay you. It's checked once per bank account. If you change your bank details, upload proof of the new account. See Getting Paid for how this works.
• Send us any documents we ask for to confirm who you are, or that you own an item.
• Keep your login details private. You're responsible for what happens on your account.

2. What you can sell

Only list items that are genuine, that you legally own, and that you're free to sell. You may not list items that are:

• counterfeit or replicas;
• stolen or otherwise illegal to sell;
• dangerous or unsafe;
• restricted by law; or
• otherwise unsuitable for FastSport, in our reasonable view.

We remove prohibited listings without notice and may suspend the account that listed them.

3. Describing your item honestly

Buyers rely on your listing, and most refund requests come from listings that didn't match the item. Your listing must:

• have 3 to 5 photos of the actual item you're selling, not stock or catalogue photos;
• state its condition accurately;
• disclose every defect, mark, repair or missing part, in the description and in the photos;
• give the correct size, or for parts, the correct make, model and year it fits; and
• not be misleading in any other way.

Our team reviews every listing before it goes live, and may ask you for more photos, proof of purchase or serial numbers. Approval isn't guaranteed. If you edit a live listing, it comes off sale until we've approved the change.

4. Pricing

• You set your price, and when the item sells you're paid exactly the price you set.
• Buyers pay your price plus a FastSport service fee. You can see the price buyers will pay when you list the item.
• Enter your price carefully. We may remove listings with obvious pricing errors.
• If FastSport runs a special on your item, you're still paid your full price.

5. Keeping your items available

Only list items you have in hand and can ship. If an item is no longer available, for example because you've sold it somewhere else, remove the listing or tell us straight away.

6. When your item sells

We'll email you when an order is paid, with the items sold and what you'll be paid. FastSport chooses the courier and arranges the delivery, and the buyer pays the delivery fee. You must:

1. pack the item securely, so it can't be damaged in transit;
2. have it ready for collection within the timeframe we give you; and
3. send exactly the item in the listing, in the condition described.

Don't arrange delivery or payment with the buyer yourself. Every sale must go through FastSport, so that the buyer and you are both protected.

7. Getting paid

• We hold the buyer's payment until the sale is complete: when the buyer confirms delivery, or 48 hours after delivery if they haven't reported a problem.
• Once the sale is complete, we pay you by EFT to the bank account on your profile, and email you the amount and reference.
• We may hold a payment while a refund request, delivery dispute or fraud check is open on that order.

8. If the buyer reports a problem

Buyers can ask for a refund within 48 hours of delivery if the item arrived damaged, is significantly different from the listing, is in a significantly worse condition than described, or has a problem the listing didn't disclose. See our Returns and Refunds policy for the buyer's side.

• Answer our questions promptly and honestly, and help us look into the request.
• If we approve the refund, we pay for the courier to return the item to you, and you aren't paid for that order.
• If a parcel is lost by the courier after it was collected from you, you're still paid.

9. Your conduct

• Be honest and respectful with buyers and with our team.
• Comply with the law that applies to you as a seller, including any tax you owe on your sales.

10. If you don't meet these obligations

Depending on what happened, we may remove a listing, hold a payment while we investigate, or suspend or close your seller account. If we suspend your account, we'll tell you why.

Contact us

Questions about selling? Email support@fastsport.co.za, and include your order or listing reference if you have one.